Help and enquiries
FAQ / Contact
Frequently Asked Questions
How do I book a trial lesson?
You can schedule your trial lesson online in just a few clicks. After booking, you will meet your assigned teacher on Zoom — and if it is a good fit, you can continue with weekly lessons at times that suit you.
Where do the lessons take place?
All lessons take place online via Zoom. You will receive the link to your teacher’s virtual classroom by WhatsApp or email — usually the same link for every lesson.
Who will my teacher be?
All SCSG teachers are native speakers from Spain or other Spanish-speaking countries, and each holds a Bachelor’s or Master’s degree in teaching Spanish. We assign a teacher who fits your age, level and goals.
I have more than one child and would like to schedule individual lessons for each. How can I do that in the SCSG portal?
If you have more than one child, you can also manage your lessons online. However, you first have to create a family account and add all of your children. After that, please contact us via WhatsApp or email, so we can assign your kids a teacher, that fits their age and needs.
I have two kids. Can they take the lessons together?
Yes, if they have a similar age and level, this is possible. Please refer to the course fee overview to view the special rates that apply in this case.
Do you offer special packages for long term courses?
Yes, we also offer special prepaid packages for long term students.
How early in advance do I need to book a lesson?
You can schedule lessons up to 18 hours in advance.
Will I get a new Zoom-Link for each lesson?
You will receive the Zoom link for your teachers’ virtual classroom via WhatsApp or Email. Usually, it is the same Zoom link for each lesson. If another teacher is substituting for one of your lessons, we will share the new Zoom link with you.
Do you offer any bonus if I refer a friend/family?
Yes, we also have a small referral program. Simply write us on WhatsApp to learn more.
How can I reschedule/cancel a lesson? Are there any changing fees?
Lessons can be rescheduled in the student portal. Rescheduling or cancelling a lesson is free of charge up to 24 hours before the lesson’s scheduled start. Within 24 hours, the lesson will be considered as missed and will be added to your monthly invoice.